Refunds & cancellation

01. Cancel anytime

You can cancel a paid plan at any time from Plan & billing in the app. Your plan stays active until the end of the billing period you have paid for; after that your account moves to the Free plan. Your projects stay in your account. Clip files follow the usual retention: they are deleted 3 days after they are made on Free, 15 days on Creator and Pro, and 30 days on Business, posted or not (a clip waiting for a scheduled post is kept until it goes out) (see how long we keep your files). Downloading clips is on paid plans, so download any you want to keep before your paid period ends.

02. Changing plans

Upgrades take effect immediately; you are charged the prorated difference for the rest of the current period at the time you upgrade, and the app shows the exact amount before you confirm. Downgrades take effect at the end of the current period. All plans are billed monthly. The launch offer (25% off the first 3 monthly payments) applies to new subscriptions only, not to plan changes on an existing subscription.

03. Refunds

Subscription fees are not refunded for partial billing periods or unused minutes, because you keep full access until the period ends.

If you were charged in error — for example a duplicate charge, or a charge after you cancelled — tell us within 14 days of the charge at studio@contentveo.com and we will refund it in full to the original payment method.

Minutes used by a video that fails to process are returned to your allowance automatically.

04. Failed payments

If a renewal payment fails, we retry the card and email you. You keep your plan for 7 days while you update your payment method; after that your account moves to Free until a payment succeeds.

05. Statutory rights

Nothing in this policy limits rights you have under the consumer law of your country.